🚀$3.5M ARR - AI Call Center Integration for RocketPlanTech

rexautomaton
5 days ago
2 min read

🏢 Client: RocketPlanTech

Industry: Restoration Services SaaS

📉 The Challenge

RocketPlanTech powers restoration companies handling both inbound emergency calls (water, fire, mold) and outbound follow-ups (estimate scheduling, upsell opportunities). Before automation, their customers faced:

High call center costs: Agents paid ~$20/hr handling triage, appointment booking, and basic FAQs.
Slow response times: Peak volumes (50–100 calls/day) led to 2–4 minute hold times, losing urgent jobs.
Missed revenue: Manual scripts lacked consistency, converting only 10% of inbound calls into paying engagements.
Scalability limits: Each new geographic market meant hiring and training more agents.

💡 The AI Call Center Solution

We implemented a turnkey AI-powered call center module, fully integrated into RocketPlanTech’s workflow:

Intelligent Call Routing
- AI answers and triages 60% of inbound calls—recognizing keywords like “water extraction” or “emergency” to prioritize dispatch.
Natural Language Processing (NLP) Assist
- For more complex queries, AI provides agents with real-time prompts and suggested responses, cutting research time.
Automated Outbound Campaigns
- AI dials and leaves personalized voicemails or texts for follow-up, appointment confirmations, and upsell scripts.
24/7 Availability
- Night-time and weekend calls no longer require overtime staff—AI handles them seamlessly, capturing every lead.
CRM & Dispatch Sync
- Every call result (booked job, Voicemail left, no-answer) is logged instantly in RocketPlanTech’s dashboard and synced to field-service scheduling.

📈 ROI & Impact

Metric	Before AI	After AI	Annual Delta
Call Volume (Inbound + Outbound)	~75 calls/day	~75 calls/day	–
Agent Hours/Year	75 calls × 10 min = 12.5 hrs/day → 3,125 hrs	40% manual (1,250 hrs), 60% AI (0 hrs)	2,500 hrs saved
Labor Cost Saved (@ $20/hr)	—	—	$50,000
Inbound Conversion Rate	10%	15%	+5 ppt
New Sales/Day	75 calls × 10% = 7.5	75 calls × 15% = 11.25	+3.75/day → 1,369 /yr
Average Customer ARR	$2,500	$2,500	—
Incremental ARR	—	—	1,369 × $2,500 = $3.42 M

2,500 agent hours saved per year → $50K in labor costs eliminated.
5 ppt uplift in conversion → +1,369 new customers/year.
Incremental ARR ≈ $3.42 M, driving total ARR beyond $3.5 M.

🏆 Competitive Advantages

Instant 24/7 Response: While competitors rely on standard business-hour call centers, RocketPlanTech’s AI never sleeps—capturing every emergency lead.
Consistent Quality: AI scripts eliminate human variability, ensuring every prospect hears the best messaging and correct pricing.
Scalable Growth: Adding new markets is a software toggle—no additional hiring or training required.
Data-Driven Insights: Real-time dashboards show call reasons, conversion bottlenecks, and script performance, enabling continuous optimization.